This Privacy Policy explains how Detelio Ltd (“Detelio”, “we”, “us”) collects, uses, and shares information when you visit our website, contact us, or use our services (collectively, the “Services”).

If you are a customer using Detelio under a contract, this policy covers our handling of information for the Services generally. Where we process personal data on behalf of a customer (for example, as part of KYB workflows), the customer is typically the controller and Detelio acts as a processor under the applicable agreement.

1. Scope

This policy applies to:

• Visitors to our websites and pages that link to this policy
• People who contact us (for example, by form, email, or booking a demo)
• Users of our Services (for example, customer administrators and authorized users)
• Job applicants (where applicable)

It does not apply to third-party websites or services that we do not control.

2. Information we collect

We collect information in three main ways: information you provide, information collected automatically, and information from third parties.

2.1 Information you provide

Depending on how you interact with us, we may collect:

• Contact details: name, work email, phone number, company name, job title
• Inquiry details: message content, use case, meeting notes, and attachments you choose to provide
• Account details (for Services): usernames, authentication and access details, preferences, and role/permissions
• Applicant details (if you apply): resume/CV, work history, portfolio links, and communications

2.2 Information collected automatically

When you use our website or Services, we may collect:

• Device and usage data: IP address, browser type, device identifiers, pages viewed, links clicked, time spent
• Log data: access times, error logs, diagnostic events, and performance metrics
• Cookies and similar technologies as described below

2.3 Information from third parties

We may receive information from:

• Service providers that help run our business (for example, hosting, analytics, email delivery)
• Integration partners (when you connect a third-party integration)
• Customer-provided data submitted to the Services in connection with KYB workflows (as described in Section 5)

3. How we use information

We use information to:

• Provide, operate, and maintain the Services
• Respond to inquiries, schedule demos, and provide customer support
• Improve the Services, including troubleshooting, analytics, and performance monitoring
• Communicate with you about the Services (including important notices)
• Secure the Services, prevent fraud, and enforce policies
• Comply with legal obligations and resolve disputes

4. Legal bases for processing (EEA/UK and similar regions)

Where required, we rely on one or more legal bases, including:

• Contract: to provide the Services you or your organization requested
• Legitimate interests: to secure, improve, and market the Services responsibly
• Consent: where you choose to opt in (for example, certain cookies)
• Legal obligation: to comply with laws and regulations

5. Customer data and KYB processing

Detelio provides Services that may process data submitted by customers in the course of KYB workflows (“Customer Data”). When we process Customer Data:

• The customer determines the purposes and means of processing (controller).
• Detelio processes Customer Data only on the customer’s instructions (processor), as set out in the applicable agreement and any data processing addendum (DPA) where provided.

Customer administrators can typically manage access, roles, and permissions for their users. If you have questions about Customer Data handled through a customer account, please contact the customer directly.

6. Google Analytics

We use Google Analytics to understand website usage and improve our pages and content. Google Analytics may collect information such as:

• Pages you visit and how you interact with them
• Approximate location (derived from IP address)
• Device, browser, and referral information

Google Analytics typically uses cookies or similar technologies to collect this information. You can control cookies through your browser settings and, where available, our cookie preference tools (see Section 7).

7. Cookies and similar technologies

We use cookies and similar technologies to operate our website and improve the Services. These may include:

• Strictly necessary cookies (site functionality and security)
• Analytics cookies (understanding usage and improving performance, including Google Analytics)
• Preference cookies (remembering choices)

You can control cookies through your browser settings. If we use a cookie banner or preference center, you can manage your choices there. For more details, see our Cookie Policy at /cookies.

8. How we share information

We do not sell personal information. We may share information with:

8.1 Service providers

Vendors who help us run our business (for example, hosting, analytics, customer support, email delivery). They are permitted to process information only to provide services to us.

8.2 Customers and authorized users

If you use the Services through an organization, your account details and activity may be visible to your organization’s administrators, subject to their policies.

8.3 Compliance and legal

We may disclose information if we believe it is reasonably necessary to:

• Comply with a law, regulation, legal process, or lawful request
• Protect the security or integrity of our Services
• Prevent fraud or abuse
• Protect the rights, property, or safety of Detelio, our users, or others

8.4 Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

9. Data retention

We retain information only as long as necessary for the purposes described in this policy, including to:

• Provide the Services and support
• Meet legal, accounting, and compliance obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on the data type and context. Where we process Customer Data on behalf of customers, retention is governed by the customer agreement and customer instructions.

10. Security

We use administrative, technical, and organizational measures designed to protect information. No system is 100% secure, but we work to prevent unauthorized access, disclosure, alteration, and destruction.

For security program details, see /product/security.

11. International transfers

If you access the Services from outside the country where our servers or service providers are located, your information may be transferred internationally. Where required, we use appropriate safeguards to protect transferred information.

12. Your rights and choices

Depending on your location, you may have rights such as:

• Access to your personal information
• Correction of inaccurate information
• Deletion (in certain circumstances)
• Objection or restriction of processing
• Data portability
• Withdrawal of consent (where processing is based on consent)

To exercise rights, contact us using the details below. We may need to verify your identity and the request before responding.

12.1 Marketing communications

You can opt out of marketing emails by using the unsubscribe link in those emails. You may still receive service-related messages (for example, security or transactional notices).

13. Children’s privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

14. Third-party links

Our website may contain links to third-party sites. Their privacy practices are governed by their policies, not ours.

15. Changes to this policy

We may update this policy from time to time. We will post the updated version with a new “Last updated” date. If changes are material, we may provide additional notice.

16. Contact us

Detelio Ltd
Email: sales@detelio.ai

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